Recruiter

FISH4JOBS

Salary

From £18,000 to £20,000 per year + To Be Discussed

Location

Hertfordshire

Job term

Permanent

Job hours

Full time

<p><strong>Commercial & QI Administrator | Bourne Leisure</strong></p><p><strong>Salary: To Be Discussed</strong></p><p><strong>Location: Hemel Hempstead, HP2 4YL</strong></p><p><strong>Bourne Leisure</strong> is the UK's number one leisure business. Operating three of the most successful holiday brands - Haven Holidays, Warner Leisure Hotels and Butlins- we have been providing holidays for millions of families since the 1960's. The key to our success is the amazing team members we employ - all 12,000 of them. Confident, vibrant and passionate people who are committed to making our guest's holidays as magical as possible.</p><p>An exciting opportunity has arisen to join us as a Commercial & Qualified Intermediary (QI) Officer, working within our Hemel Support Centre. The successful candidate will provide both the Commercial support and Guest Experience support for Warner Leisure Hotels.</p><p><strong>Commercial & Qualified Intermediary (QI) Officer - The Role</strong></p><p><u>Commercial Support:</u></p><p>- Develop understanding of our reservation system and its pricing, and increase awareness of Offer implementation - with a specific focus on the internet</p><p>- Promote better understanding of Grids and Reports, in order to develop a more efficient process</p><p>- Deliver pricing grids and other tools to Sales & Marketing, and support Offer implementation</p><p>- Implement a flexible approach to pricing. i.e. discount and offer strategy to ensure business objectives are achieved</p><p>- Support Channel Leaders with on-going analysis, insight and reports</p><p>- Support the indirect sales team with sales flows, analysis, pricing and option reviews</p><p><u>Guest Experience Support:</u></p><p>- Develop efficiencies and systems, and implement processes to support our QI strategy</p><p>- Manage the process of Guest Relations</p><p>- Project Manage the Prime Complaint System with responsibility for development and training</p><p>- Working with external agencies, as required, to implement our QI email system</p><p>- Interpret and analyse guest experience information</p><p>- Work with the customer database team to bring organise guest experience data.</p><p><u>Commercial & Qualified Intermediary (QI) Officer - You</u></p><p>- Excellent communication skills.</p><p>- Preferably an I.T. or Maths Graduate (must have strong analytical and problem-solving skills).</p><p>- Experience of Microsoft office (Excel, Word and PowerPoint. Preferably Database Experience</p><p>- Discipline and organisational skills, and a Full, Clean Driving License</p><p>To apply for this exciting opportunity, please click <strong>'Apply'</strong> .</p><p>Commercial & Qualified Intermediary (QI) Officer - Location</p><p>1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL</p><p>Commutable from: London, High Wycombe, Aylesbury, Slough, Watford, Stevenage, Milton Keynes, Oxford, Buckingham, Bicester, Luton, St Albans, Reading, Marlow, Maidenhead, Bracknell, Hounslow, Barnet, Enfield, Harlow</p><p>Commercial & Qualified Intermediary (QI) Officer - Key Words</p><p>Business Analyst, Administrator, Commercial Officer, Finance Officer, Operations Manager, Tax Officer, Tax Manager, Commercial Administrator, Corporate Administrator and Commercial Analyst</p>