Recruiter

FISH4JOBS

Salary

From £30,000 to £37,000 per year + £30000.00 - £37000.00 pe...

Location

Bradford

Job term

Permanent

Job hours

Full time

This exciting opportunity exists within our SKODA Dealership

SKODA: SIMPLY CLEVER

**Please note: All candidates must follow the on-line application process**

***Responsible for 5 technicians, 1 parts advisor, 1 part time warranty administrator + 2 service valetor/ drivers***

Job Purpose: To achieve service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles

To manage all Service processes and to ensure all customers receive excellent customer service

As a SKODA Service Manager, your Key Objectives will be:

Maintain standards of performance of the service team through effective coaching and performance management

Recruit and select the service team members in line with organisational and SKODA UK requirements

Maintain high levels of customer service standards and ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators within the SKODA Centre

Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales) so that they are in line with SKODA (UK) and SKODA Centre operating requirements

Maximise commercial opportunities through developing and implementing campaigns within specific market sectors

Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted

Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner

Regularly communicates and interacts with members of other departments to develop the business and the SKODA Centre team ethos

Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements

Applicants with experience gained through SKODA or another VAG Brand would hold a distinct advantage but this is not mandatory; however, all candidates must have exposure to the role of Service Manager / Aftersales Manager.

**Strictly No Agencies**