Recruiter

FISH4JOBS

Salary

From £15,000 to £15,000 per year + £15000 per annum + Bonus, 23 d...

Location

Hampshire

Job term

Contract

Job hours

Full time

Portfolio Support Administrator - 15.000 + bonus + benefits, 9 month fix term contract, Basingstoke.

Carlisle Managed Solutions are currently recruiting for one of our clients in the life assurance industry, Our client was
newly formed last year, from a merger of some of the largest names in the life assurance business. Our Client is
currently trading with over 5 million customers worldwide from eight countries around the world including; United
Kingdom, Germany, Luxembourg, Dubai, Singapore, Hong Kong, Kuala Lumpur and the Isle of Man.


Do you hold a minimum of 5 G.C.S.E. (or equivalent) graded A-C including Maths and English?

Do you have customer service or administration experience in the financial services sector?

Do you have good communication skills?

Do you have great interpersonal skills?

Do you have the ability to pass a credit check?*


If you have answered yes to the above please read on...


Currently we are recruiting for an exceptional candidate to provide administrative support within a major international
financial services company based in their offices in Basingstoke. The candidate will take ownership, responsibility and
accountability for a work allocated by the Portfolio Administrators ensuring effective processing, to provide an
excellent customer service.

Candidate essential skills:
* Must have a sound educational background - a minimum of 5 G.C.S.E. (or equivalent) graded A-C including Maths and
English.
* Customer service experience within an office environment.
* A high degree of competence in both verbal and numerical literacy.
* Experience of working with people and in teams.
* Ability to handle confidential customer data accordingly.
* Fully computer literate.

Responsibilities:
* To provide administrative support to the portfolio administration on their portfolio of accounts/Schemes.
* Liaise with internal and external customers to ensure that the service proposition is achieved and customer relations
are continually enhanced.
* Take responsibility for the work allocated by the Portfolio Administrators to deliver service level agreements at the
required quality
* Proactively learn and become accredited in all the relevant procedures and ensure that they are followed at all times,
to ensure the customer receives a quality service.
* Maintain and develop good product knowledge to enable effective resolution of customer queries.
* Ensure any complaints are identified and passed immediately to an accredited complaints handler, to ensure a speedy and
efficient resolution of customer complaints.
* Contribute to projects as required.

Based in Basingstoke, you will be working Monday - Friday between office hours. The company will provide you with
excellent benefits such as an opportunity to earn a bonus, a very competitive pension scheme, 23 days holiday and much
more.

If you meet the skills above please apply today as this advert could be withdrawn before the expiry date. We are only
able to accept applications through this advert and cannot accept any other form of application e.g. by post or email.


*As this role is with one of our clients within the Financial Service industry a full credit check will be required on
any successful candidate and full details will need to be given upon an offer being made.