Recruiter

FISH4JOBS

Salary

From £16,000 to £18,000 per year + £16,000 - £18,000 depend...

Location

Northumberland

Job term

Contract

Job hours

Full time

Contracts Administrator
£16,000 - £18,000 dependant on experience
Morpeth, Northumberland

The Opportunity:

A vacancy has arisen for maternity cover for a Contracts Administrator with a family run engineering company in Morpeth, Northumberland.

The role involves the control and administration of a national maintenance contract for the clients' motor vehicle workshop equipment through routine maintenance or after equipment breakdown. This is carried out using the company's service management systems and by managing our service engineers and sub-contractors.

Key Responsibilities:

Responsible for the provision of high quality administrative support services to clients, including:

> Liaison with the Service Helpdesk to ensure that all breakdown calls are actioned with SLA.

> Ensuring that all clients' equipment "calibration due" dates are recorded on database and that calibrations are completed on time.

> With guidance from management, identifying suitable sub-contractors to carry out any work that the Company's engineers are not skilled in, agreeing prices with sub-contractor and ensuring that they carry out the work required, by the due date.

> Following the completion of the visit by the engineer and the return of his completed documentation, ensuring that it has been completed satisfactorily. Noting reports where further work is required to be done on the client's equipment and then producing and submitting a price quotation to the client for the additional work.

> Having produced quotations ensuring that they are followed up to secure the clients agreement to proceed with the work; quotations are to be acted upon promptly.

> Liaising closely with the Company's Accounts Department regarding contractual and payment issues.

> Assisting in the continuous improvement and implementation of effective contract processes, thereby ensuring legal and compliance responsibilities are not jeopardised.

> Taking responsibility for the resolution of customer issues.

> General administrative duties.

Qualifications/Skills Required:

> Excellent knowledge of Microsoft packages, especially Excel and Access.

> Ability to take control and manage this section.

> Good commercial experience with B2B customers.

> Excellent written and oral communication skills, particularly telephone communication.

> Positive "can do" attitude, and an ability to work on own initiative and as part of a team.

> Strong attention to detail and ability to prioritise own workload and work to tight deadlines.

> Excellent planning and ability to organise schedule.

> To have the drive to continuously raise the quality of service provided to the Company's clients.

> Professional pride and high personal standards.

Working Conditions

> Working in a small Customer Service Office in Morpeth, Northumberland, alongside other Service Department staff, as part of the team.
> Reporting currently to the Business Manager.
> Hours of work 08:30 - 17:30 with one hour for lunch.
> Free parking.


Application Statement: By applying for the role you give express consent for us to process your application in conjunction with this vacancy. All applications are treated with maximum respect and are looked at by humans not software!

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