Recruiter

FISH4JOBS

Salary

From £10,000 to £20,000 per year + £13k-£15k basic + bonus ...

Location

Lancashire

Job term

Permanent

Job hours

Full time

Salary: 13k-15k
Benefits: Performance related bonus, 2 pay reviews per year and up to 33 days paid holiday
Job Type:Permanent
Hours:Monday to Friday, 9am - 6pm.
Location: Based at our Head Office branch, Northenden, South Manchester.

The Company
Employing over 500 people throughout our 11 regional offices, Unicom is the UK's largest and fastest growing independent telecommunications service provider specialising in the small to medium size business market, with an annual turnover of over 60 million. In recognition of this, the company has featured several times in the Sunday Times Profit Track 100, Fast Track 100 and Tech Track 100. We currently provide line rental, telephone calls, broadband, mobiles and directory enquiry services to over 90,000 business customers.

Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence. Our continued expansion creates significant opportunities for promotion in a variety of roles. Full training is provided for all roles.

The Role
Key duties of this role will involve dealing with telecom, broadband and mobile customers as their first point of contact with Unicom's Customer Service Department. As a predominantly inbound department, your role will be to resolve a wide range of customer enquiries including billing queries, placing new orders, fault diagnostics and broadband support.

You will also make outbound calls as necessary, primarily providing fault updates and order confirmation calls. In addition, you will liaise with the various product wholesale suppliers for fault resolutions and engineer appointments.

This role offers a substantial variety in the wide range of issues that customers will raise and gives an excellent opportunity to join a company that can offer genuine career progression and excellent development prospects.

Skills and Experience Required

* Excellent customer care skills


* Ability to build rapport and assist customers in an empathetic and confident manner


* Direct experience in customer services gained within a call centre or telecoms background advantageous however transferable skills from other roles will be considered


* Self motivated with strong organisational skills


* Ability to work in a fast paced environment


* Ability to multi-task



Benefits
* Personal Incentive Bonus Scheme (Up to 10% salary bonus per year)


* Two salary reviews per year


* Up to 33 days holiday a year


* Excellent promotional opportunities for motivated individuals


* Additional incentive schemes


* Full and comprehensive three week introductory training in the role


* Continued training to help develop skills and abilities


* Training Support Scheme


* Work for an Investors in People accredited company


* Regular subsidised social events


* Modern, open plan, air conditioned offices.




How to Apply
If you are interested in taking advantage of this exciting opportunity please e-mail your covering letter and CV to the email address below stating which role you are applying for. Due to the high number of applicants only exceptional CV's will be considered