Recruiter

Redwood Starke Ltd (0)

Salary

Competitive

Job term

Permanent

Job hours

Full time

Technical Support Analyst

Permanent role available for candidates wishing to commit to a career with an established independent software vendor.

Providing support for a suite of software applications.

Working five eight hour shifts in every seven days.

Duties :-

*Handling incidents via phone / email promptly and effectively.
*Diagnosing and resolving a wide range of operational and technical issues.
*Ensuring that all call details are captured accurately with clear updates and closure notes within our call logging
software.
*Managing Incidents through to resolution with a high degree of ownership.


Essential skills :-

*Experience supporting client/server, thin client or SAAS applications on remote systems.
*Competent level of hardware and software diagnostic ability.
*Ability to provide support to end users with a genuine approach to delivering an excellent customer experience.
*Working with remote diagnostic tools such as VNC, PCAnywhere or GoToAssist.

We require excellent verbal and written communication skills along with a desire to achieve high standards within a team
environment. Prior experience in the following areas would be considered an advantage: IT helpdesk, network
administration, remote desktop support and Microsoft SQL Server Management.


software support helpdesk pc network sql database remote call log 1st line 2nd line citrix vpn saas hotel hospitality epos pms fidelio