Recruiter

A1 People Ltd

Salary

From £24,000 to £28,000 per year

Location

Surrey

Job term

Permanent

Job hours

Full time

Position: Account Manager
Location: Surrey
Salary: 24-28K
Ref: 709-1222

Our Client based in Surrey has over two decades of print management, direct marketing and graphic design experience, liaising mainly with marketers and finance personnel, they have built up a reputation for working with clients on an ethical basis. Our Client also has many successful business relationships going back 15 years or more which is a testament to the high level of support we give.

Due to continual growth our client is now looking to add a Account manager to their current successful Team

Overall Purpose:
To encourage repeat graphic and new media design, print, direct mail and associated business from existing accounts. To grow revenue from all accounts by cross-selling and up-selling.
To work with the New Business Development team to ensure repeat business from existing accounts.

Client Focused
Through a professional and proactive approach build and develop client base:
Telephone, on a regular basis, existing clients to ensure all existing business is retained.
Telephone new contacts in existing accounts to obtain new business from each account.
Liaise with clients re estimates, proofs, deliveries and problems in a polite and professional manner.
Respond and handle clients' telephone queries.
Advice clients on substrates, print processes and other technical issues associated with printing and direct mail.

Administration and Organisation
Understand and operate the existing efficient and effective system in all administration-related areas:
Organise paper samples and dummies when required.
Maintain electronic client records and correspondence on the system.
Draw up job/print specifications and send to suppliers for quotation.
Maintain accurate records of quotes.
Submit quotes to clients in a timely and professional manner and ensure all are followed up.

Marketing and Business Development
To assist with marketing and developing the business through:
Help in the production of marketing campaigns when required.
Proactively look for ways of growing the business from existing accounts.
Being aware of competitor activity.
Liaise with suppliers re new products or services they are introducing that could be of benefit or interest to our clients.

Achievement and Results Orientated
Willing to take the initiative and responsibility to achieve business success.
Make creative input into new business opportunities when required.
Be alert to any problems that may impact or emanate from clients and respond accordingly.
Constantly refer to "Tasks" during the day and ensure all are completed or carried forward if not urgent.

IT
Competency in the company's IT and software packages is essential for the effective and professional flow and presentation of information. After appropriate training, be competent in using company software packages, {Word, Redeye, Excel, Outlook};
Have a clear understanding of web-to-print and be able to liaise competently with clients on it.


Please make sure that your full address and details are included in your application for this role.