Recruiter

FISH4JOBS

Salary

From £25,000 to £30,000 per year + c. 24,000 with bonus OTE £30,000

Location

Hampshire

Job term

Permanent

Job hours

Full time

We are currently looking for a Technology Solutions Specialist (trainer of digital products) for our client in Andover.

The role reports to the Marketing Director and Sales Director and sits in the Marketing Department.

The purpose of the role is to:

To drive usage of the solution technology products across EMEA by providing pre and post sales support for customers though a mix of in person and remote activities
To support the sales organisation in driving technology sales by leveraging and integrating technologies in all stages of the adoption process and improving sales skills and knowledge
To liaise with the sales organisation to target key technology adoptions and assist in closing the business through developing, implementing, and maintaining a high level of service for customers.

Key Responsibilities

To achieve yearly targets of activations and technology renewals on the suite of digital products
To devise and implement Customer Care plans for EMEA customers of different sizes, working across all electronic product lines and employing a mix of tools, including personal visits, calls, Web Ex sessions, Flash tutorials, Technology guides etc,
To budget manage effectively so as to provide the right level of support to the right level customers across the region
To provide pre-sales support by working with sales staff to deliver product presentations which match customer needs
To work with US Helpdesk in responding to technical enquiries from customers
To cultivate and maintain extensive product knowledge of a large and growing product list
Where required, liaise with US teams
To liase with Global technology staff in act as a conduit between staff in EMEA and product specialist in the USA
When required make presentations at workshops and events to promote and extend our technology brand.

PERSON SPECIFICATION

Key Requirements

The ideal candidate will need to demonstrate the following experience, knowledge and skills.

Essential Criteria

Academic Qualifications
Ideally educated to degree level or equivalent

Work experience/Technical skills
Sales and/or training experience, ideally gained on digital products
Proficient in the use of technologies such as Flash, Captivate, Web Ex, MS Office skills
The capacity to absorb product information, and to maintain and develop extensive product knowledge
Strong organisational skills

Interpersonal Skills
Excellent presentation and communication skills
Excellent interpersonal skills with the ability to manage and to communicate with all levels of personnel both internally and externally
Enthusiasm with a self-motivated attitude

Other Requirements
Flexibility to travel is essential as this role will require travel throughout the territory, and some travel outside the territory for conferences. Travel may also on occasion take place over weekends.

Please note we regret that due to the high volume of CV's received we cannot give individual feedback to candidates.

First 2 Recruit Ltd is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age or perceived age, marital or civil partnership status or disability.