Recruiter

JOBG8

Location

London

Job term

Permanent

Job hours

Full time

Digital media is rapidly growing and at the forefront of technology innovation as it becomes ever easier to watch your
favourite programmes online or on the move.

ITV Online and On Demand is an energetic, fasted paced environment and this is a key role in the infrastructure and
applications that support ITV and ITV Player.
A fantastic opportunity has now arisen to join our Continuous Deployment Process team as a Continuous Deployment Process
Linux Engineer.

Our Continuous Deployment Process team's key focus is to ensure that software is released in a consistent and repeatable
process across all technology environments to support the development and product launch goals of the Online & On Demand
business.

We are transforming our business and technology, if you want to play an active role in this transformation and have the
skills and experience below we'd love to hear from you.

Skills & Experience:
Knowledge of professional software engineering practices & best practices for the full software development life cycle
including coding standards, code reviews, source control management, build processes, testing, and operations
Research new promising tools and technologies, and ways to more elegantly/efficiently solve problems
Advanced technical background with a good understanding of all aspects of a diverse high traffic web-serving environment
Experience in RedHat Enterprise Linux (or a related distribution such as CentOS, Fedora)
Experience in Web server technologies Apache, nginx and varnish (configuration and tuning)
Experience in Puppet and RPM Packages
Experience in MySQL (some experience of replication and performance tuning)
Networking experience (Cisco CCNA or equivalent experience)

Job Title:
Platform Engineer - Linux/VOD Specialist

Department:
ITV Technology, Platforms and Business Delivery - Service Delivery

Status:
Staff or FT contract or Freelance or Placement
Staff

Career mapping code:
TBC

Based at:
200 Grays Inn Road, London

Reports to:
Platform Manager

Any Direct Reports:
None

The Role in Context:

Job Purpose:
(statement which summarises why the job exists)
Working as part of the Online & On Demand Service Delivery team, this is a key role in the infrastructure and
applications that support ITV and ITV Player.

ITV and ITV Player are high traffic and technically diverse products and an important part of ITV's transformation and
strategic goals.

This role is responsible for integration, problem management and deep technical troubleshooting in the Linux and
networking environment as part of the 3rd line support function. Additionally this role will be a Linux/VOD specialist
within the team providing knowledge and advice to the support functions and project delivery teams.

This work may be project based or time critical, and can be hands on or in an advisory role. In order to drive quality,
the department has a specific focus on process automation. A background in Scripting, automation and centralised
configuration management is considered essential.

You will support the 1st and 2nd line support teams and ensure effective handover and knowledge transfer of new projects.

As part of a roster you will provide 3rd line on call escalation for major technical incidents that cannot be resolved by
the other support functions.

Effective communication of options to senior non technical staff and junior technical staff is fundamental to the success
of the 3rd line support function.

Accountabilities and responsibilities:
- Designing, administrating, and maintaining all components of a varied IT infrastructure.
- Primarily responsible for LAMP stack administration; strong familiarity with Linux tools and procedures required.
- 24x7 On Call responsibilities as part of an out of hours support roster
- Responding to Major Technical Incidents with detailed troubleshooting
- Build and support of development, functional test, integration, staging and production environments for ITV.
- Representing the Technology division within the business environment
- Supporting project delivery teams with integration activities for new services
- Supporting the project delivery teams with new infrastructure builds and application deployments
- Supporting the Service Delivery team with Change Management activities including patching, software releases and
hardware upgrades
- Supporting the Service Delivery team with Service Introduction activities including support modelling, availability and
capacity management
- Supporting the Service Delivery team with the on going maintenance, upgrading and refinement of system and application
monitoring tools
- Supporting the Service Operations team with detailed Root Cause Analysis and Problem Management activities
- Identifying and communicating improvements as part of a continual service improvement process
- Automation in all areas of the role where possible (eg Puppet, RPM)
- Able to effectively communicate situation reports upwards to senior management staff, and to peer-level and
junior-level technical staff
- Ensuring effective knowledge transfer into the 1st and 2nd line support teams
- Maintaining documentation where required

Person Specification:
Required Skills, Knowledge & Experience Essential:
- Experience supporting high traffic consumer websites
- Experience with configuring, administrating and detailed technical troubleshooting Video On Demand, Streaming and CDN
Technologies
- Operational experience in debugging RTMP
- Experience in administrating and troubleshooting VMWare, ESXi and related tools
- Experience in building and deploying RedHat Enterprise Linux (or a related distribution such as CentOS, Fedora)
- Experience in configuration and tuning Web server technologies Apache, nginx and varnish
- Experience in using Puppet
- Experience in MySQL (some experience of replication and performance tuning)
- Advanced technical background with a good understanding of all aspects of a diverse high traffic web-serving
environment
- Operational and troubleshooting Networking experience (Cisco CCNA or equivalent experience)
- Familiarity with software development methodologies such as Continuous Integration and Test Driven Development
- Strong demonstrable ability to undertake root cause analysis
- Ability to troubleshoot complex technical problems in a high pressure environment
- Ability to demonstrate previous achievements in deploying automation, service availability and process improvements
- Knowledge of Puppet and RPM packages
- Ability to make customer-affecting technical decisions
- Excellent communication skills (written & spoken)

Desired:
- Operational experience in working with Akamai or Limelight networks
- Demonstrable experience in administrating network-based storage
- Experience in building RPM packages
- Experience in Rake Scripting
- Experience in administrating and troubleshooting the Drupal 6/7 CMS

ITV Values
Commitment
Committed to our business, our programmes and to each other, proud to be part of ITV Boldness
Encouraging improvement through creativity and innovation

Collaboration
Working together across the organisation as one ITV

Customer Focus
Understanding our customers and exceeding their expectations
Integrity
Celebrating diversity and listening to everyone's views ensuring all progress is in the best interests of ITV

Excellence
Aiming for the highest standards and demonstrating that we are the best in everything we do

Commercial
Doing everything possible to make ITV a commercial success Lead
Leading by example, providing clarity and support to create results

*Faxing is not our preferred method of application. Please "Apply Now"*