Recruiter

GAAPweb

Salary

Competitive + (DOE)

Job term

Permanent

Job hours

Full time

IS Finance Application Support Analyst


Quoting Reference 1783



Bradford





Anchor is England's largest Not-for-Profit provider of housing and care for the elderly, employing more than 8,000
capable, caring and committed people. The opportunity to work with like-minded individuals and play a vital role in our
continued success, is just one of the many reasons why so many peoples career paths are leading them to Anchor.



Anchor's insight and reputation is built on more than 40 years experience of providing older people with options for the
right care and support where and when it is needed. During this time Anchor has grown to provide housing and a wide range
of care services to almost 40,000 people each day and now has over 1,000 locations across England.





The Role




Reporting to the Care and Group Applications Support Manager, you will be assisting the Support team in delivering high
quality financial systems support to the users of our core business applications software. Your responsibilities will
include:





* Monitoring our service desk application for incidents, then resolving or referring them to application support
specialists.


* Undertaking systems administration of our core finance applications, including testing and implementation of changes
to applications.


* Engaging with our business and operations colleagues to continuously improve our applications and processes
underpinning the service to our customers.


* Providing 2nd line application support to Anchor's Operations and Business Support teams, including monitoring of
service desk call logging software and responding to logged calls as appropriate.


* Investigating how to resolve service delivery issues and customer complaints, whilst ensuring that service
improvements are identified.


* Reporting against KPIs so that you can review monthly service information with your Manager to identify improvement
opportunities. Assisting in the implementation of agreed improvements.


* Converting business requirements into documented functional and technical specifications.





The Person:




You should have extensive knowledge and a thorough understanding of the role of a modern IS Support function including a
genuine desire to deliver outstanding customer service and a commitment to working in an environment of continuous
improvement.



You will have worked within a finance role and have developed your knowledge and skills into finance systems such as
ideally, Agresso, Coldharbour, and Service-Now. You will work closely with Anchor's Finance teams to ensure our business
applications meet their requirements in both the short and long-term.




You will be an innovative and enthusiastic individual, able to work efficiently whilst retaining attention to detail. You
will have strong problem-solving and organisational skills, with the ability to work as part of a team, and prioritise
and manage conflicting workloads.




If you wish to be considered for this exciting opportunity, use your skills to make a difference and add real value,
click apply. You will be transferred to our online application form which will take no more than 5 minutes to complete.
You must be eligible to work in the UK.



People who may be interested in this role include: Service Desk Analyst, Analysis Developer, IT Support Analyst, Software
Support Analyst, Customer Service Support Advisor, SQL Analyst, Financial Services Analyst, Financial Advisor.




Quoting Reference 1783.