Recruiter

JOBG8

Salary

Up to £40,000 per year + 30000.00-40000.00

Location

Middlesex

Job term

Permanent

Job hours

Full time

Function

Provide a 2nd/3rd line support function for Xerox and Customers solution design and its technical requirements by
ensuring timely and effective resolve of software/hardware issues with output devices and provide recommendations for
improvement and configuration to the Managed Print environment. You will act as enablers, in achieving a measurable
service as per the individual account contract commitments, within the managed service contracts, as directed by the
Xerox Global Services- Managed Services Technical Architect Team Leader.

Key Responsibilities

* Provide technical architectural support for design and technical delivery service for contract life, from proof of
concept to live deployment/service delivery acceptance for all software or hardware solution components, including
current and future innovations for service improvements

* Provide a technical work stream escalation point for any customer or Xerox related service level impacting incident
or problem, by managing the escalation to a successful conclusion, under direction with the XGS Managed Services
Technical Architect Team Leader.

* Provide support to the technical team leader to achieve the smooth implementation of new or amended services within
the managed services contracts by:-

* Provide technical support in each of the end to end solution components and infrastructure items, understanding
alternative packages and able to recommend the correct tool for the proposal, ie Xerox verses third party comparison

* Engage and assist other work streams, as required

* Provide a support role during the testing and rollout of the technical solution within the guidelines of the
contracted service.

* Assist in the design and implement the infrastructure, enablers and tools to produce the Management Information and
Billing reports

* Produce supporting documentation required as part of the Managed Service contract.

Experience

* Experienced and proven 2nd/3rd line support in a service driven industry

* Knowledge of Windows clients and Windows printing services

* Experience of troubleshooting application related issues in a complex network environment ? good TCP/IP knowledge

* Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities,
hardware and software maintenance

* Use of VMWare (Virtualised test environments)

* Ability to and experience of creating and follow technical configuration and build instructions

* Good time management - proof of being able to manage their workloads and work remotely.

* Some experience of the below is also desirable:

* Understanding of print server installation and management

* Installation and configuration of server technologies such as MS Windows Server 2003, 2008 etc

* MS Print drivers installation and configuration

* Thin Client and direct IP Printing

* Experienced creating detailed technical documentation

* Understanding of ITIL/Configuration Management.