Recruiter

SiteMinder

Job term

Permanent

Job hours

Full time

Application Support Consultant

SiteMinder is a technology company whose multi award winning online distribution products service the accommodation
industry. Our products are trusted and used by thousands of accommodation providers in over 90 countries worldwide. This
cloud based product suite continues to set the benchmark in online distribution technology by challenging conventional
operating strategies.

We are seeking an Application Support Consultant with 2+ years experience to help us provide outstanding service to our
customers.

You will need to have exceptional communication skills, a strong commitment to providing excellent customer service and a
good command of the web. General knowledge or understanding of web based products such as SaaS and off premise solutions
or travel technology experience will be highly valued.

You will be working in a fast paced, exciting and rewarding environment with a great deal of opportunity to further your
career. There is a strong team focus to this role.

Main Responsibilities:

Troubleshoot, analyse and own 2nd level support cases
Accept escalated cases from Support team members
Accept cases from CRM system based on, and work to, SLAs
Update CRM case information, recording progress and communication with internal staff, customers or vendors

Essential skills:

Experience supporting a web-based application for 2+ years
Exposure to UNIX / Linux command-lineAbility to diagnose and troubleshoot web service and connectivity issues
Experience with XML / HTML / analysing log files
Must have good capabilities using cross platform systems (Mac & Wintel) and common browser types (IE, Firefox, Chrome)
Experience working within an SLA environmentExcellent customer service, team and communication skills
Self-starter and strong end-to-end incident ownership abilities
Excellent organisational skills; attention to detail is critical

Desirable skills:

Second language (Spanish, German, French, Italian etc)
Tertiary qualification in a technical field

SiteMinder is a global company and this position will be based in Hammersmith, London. Competitive remuneration based on
experience.

Please provide a covering letter and your CV when applying.

Please no recruiters or agencies.


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